Visit Japan Web is the Japanese government’s free online service for arrival procedures. You enter your immigration and customs information before your flight, then show one QR code at the airport instead of filling in paper forms. Here is how to set it up, step by step.
Quick answer
What it does: immigration (the entry record for foreign visitors) and the customs declaration, with one QR code. It runs in your web browser, so there is no app to install.
When to do it: before you leave for Japan. Registration can be done on a computer, but you show the QR code on your phone or tablet at the airport.
Beware of fake apps: the official site is run by Japan’s Digital Agency. Use the link in this guide, not a look-alike app.
Before you travel: 4 steps
- Create an account. You need an email address.
- Register yourself. Choose the type of entry, then add your passport details by scanning the passport photo page with your camera or typing them in. If your passport expires in less than six months, the site shows a warning.
- Register your trip. Enter your arrival date, flight and where you will stay in Japan. If you applied for a visa, you can load your details with the visa issue number.
- Fill in the entry procedures. Open your registered trip and complete “Immigration clearance and customs declaration”. There is also an optional health check for quarantine guidance.
Check that your name, passport number and dates match your passport exactly.
At the airport: show the QR code
- Immigration: show the QR code at the immigration counter.
- Customs: after collecting your bags, scan the same QR code at an electronic declaration terminal, then walk through the electronic declaration gate. You can also show it at the customs inspection table.
- Haneda, Fukuoka and Naha airports: you can make the customs declaration at the electronic terminals while you wait for your bags at the baggage carousel.
Since January 25, 2024, immigration and customs use a single combined QR code.
Tips
- Open the QR code before you land. Log in and open your procedure page while you still have a connection, so it is ready at the immigration counter.
- No smartphone? Visit Japan Web is optional. Travelers who do not use it can fill in the paper forms instead.
- Charge your phone before landing. You will need it at immigration and customs.
Tax-free shopping with Visit Japan Web
Visit Japan Web can also create a tax-free QR code to show at shops that accept it. It is for foreign visitors with the status of Temporary Visitor (and diplomats or officials). You need to have scanned your passport in Step 2, and then scan the landing permit stamp put in your passport on arrival. Show the code at the shop; screenshots are not accepted.
Since November 1, 2026, tax-free shopping works as a refund when you leave Japan. See our tax-free shopping guide.
FAQ
Is Visit Japan Web mandatory?
No. It is optional, but it makes immigration and customs quicker. Without it, you fill in paper forms.
Is there a Visit Japan Web app?
No. It is a website that works in your browser. Be careful of unofficial apps with similar names.
Can I register on a computer?
Yes. You can register on a computer, but you need to show the QR code on a smartphone or tablet at the airport.
When should I fill in Visit Japan Web?
Before you leave for Japan, after you know your flight and where you will stay.
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Sources
Information comes from the official Visit Japan Web guide by Japan’s Digital Agency (checked October 19, 2026). The service is updated from time to time, so please check before you travel.
